A husband who claims he was mis-sold a holiday by travel agent TUI says he was locked out of the store after demanding a refund.
Naveed Sadiq booked a last minute week-long holiday in Turkey for himself and wife Adila Mushtaq with the firm at its Fort Shopping Park branch last Saturday.
The couple were meant to travel on Sunday but after realising Mr Sadiq's wife would only have access to a communal pool, they requested a refund.
Mr Sadiq, who has since been offered a full refund, claims he was marched out of the store when he started recording the conversation with staff on his mobile phone.
And he claims he was locked out of the branch by staff, with his wife still inside the shop.
Mr Sadiq claims he booked the holiday with the assurance from staff that his wife would have access to a segregated pool.
Mr Sadiq said he was told he would have to apply in writing for a refund and could have to wait up to 28 days for a response.
He continued: "I was getting nowhere with the staff, so I decided to film the conversation. Staff took exception to this and marched me out of the store.
"I was locked out of the store and my wife was still inside. It was ridiculous, as I was not being aggressive or violent.
"I was not shouting and I left the store when they told me to. To lock me out, with my wife still in the store, was totally extreme."
