Leicester based Mr Uday Dholakia has been appointed a member to the new Charter Committee to bring an external perspective to the HMRC's customer service.
In a statement, it was announced, "Mr Dholakia brings valuable regulatory perspective and customer interests experience in better regulation in diverse areas including; Electricity Retailing, Broadcasting, Probation Service, Policing, Trading Standards, Environmental Health, Solicitors Regulatory Authority, Food Regulation and Civil Aviation. Mr. Dholakia, who chairs the BIS/ BRDO Trade Facilitation Panel of UK Regulator, is actively developing regulatory links with India, Brazil and East Africa"
The new Charter Committee was established as an outcome of the 2014/15 Charter review which looked at Your Charter, Charter Governance and how HMRC further promotes Your Charter across to the customers. The recruitment of the new Charter Committee was an outcome of the review. Edwina Dunn will chair the new committee as the Board’s Charter champion. The committee includes six other external stakeholders who collectively represent HMRC’s broad customer base – including individuals and businesses, tax professionals and people who have a disability. In line with the recommendations of the review, the Charter Committee were recruited through open competition.
