Do you know how to alert the police if you are in imminent danger but need to keep quiet? A new campaign explains how you can make yourself heard
Have you heard the rumour that police will automatically attend if you make a silent 999 call? Turns out, that’s more of a myth; police assistance won’t be deployed just by making a call.
If you’re already aware of this, you may have heard of the Silent Solution system, which prompts 999 callers to press 55 on mobiles to signify they are unable to talk. The system, which has been in operation since 2002, is well-established in the UK. But, it is only effective if the public knows and understands how it works.
Approximately 20,000 silent emergency calls are made in the UK each day, a quarter of which are transferred to the Silent Solution system by handlers. The police watchdog has revealed that of these 5,000 calls each day, the instruction to send help is only detected in around 50 calls.
Unfortunately, those callers unaware of the Silent Solution method could be assumed to be accidental or hoax callers and cut off; call handlers are unsure whether they are genuine if they have received no response after 30 seconds.
To tackle this problem, the Independent Office for Police Conduct (IOPC) is launching a new campaign, backed by a how-to guide, aimed at “debunking the myth” that a silent 999 call alone will automatically bring help. It could, in extreme situations, potentially save a life.
The Silent Solution is only applicable for calls made on mobile phones - if a silent call is made from a landline, the operator can choose to connect a police call handler if they think necessary.
So, if you are ever in danger and are too afraid to speak (or it’s not safe to), these are the steps to remember:
l Dial 999
l Listen to the questions that you’re asked
l Respond to the operator by coughing, tapping the phone or, when you’re asked, press 55
