A Hindu teenager who had been a vegetarian all his life was shocked to bite into a veggie burger in McDonald’s – and discover it was chicken.
For religious reasons, the Kings Heath boy had never ever eaten any meat. He and his father Katan Naik regularly ate McDonald’s from the Yardley Wood restaurant but were stunned when the mistake had happened.
The 15-year-old schoolboy, who doesn’t wish to be named, was immediately sick as soon as he realised he had taken a mouthful of chicken. They complained to McDonald’s, and been offered a full refund, but the family want more to be done to make sure this doesn’t happen again.
Katan emailed a complaint through to McDonald’s head office and asked what action it was going to take. He was invited to return to the restaurant for a free veggie burger but is not satisfied with that response and is determined to take it further.
A McDonald’s spokesperson said: “We wish to once again apologise unreservedly to Mr Naik and his son for this incident. Every step is taken to avoid imperfections and errors in our food and it is with regret, that they fell short in this instance.
“The restaurant team has been reminded of the need to ensure the correct product reaches the customer. Our restaurant team have been in touch with Mr Naik regularly since this incident occurred in August, offering a full refund and our genuine apologies for any distress caused.”
