You will recall that I wrote to Mr R K Srivastava, Chairman of the Airports Authority of India, regarding provision of facilities for the disabled and behaviour of some porters at Mumbai's International airport.
A response was received from Ms Suchita Shetty, AVP\Head - Terminal Operations & Customer Services. I responded, via email, asking her specific questions regarding her letter including: - Ground handlers: you have already notified and cautioned all the ground handlers, with regard to their misbehaviour/malpractices of their (airline) staff. Is my presumption correct in stating that, malpractice means that the demand for "chai/pani is in breach of their terms and conditions?
- "MIAL security team has increased surveillance to track and monitor such activities via the CCTV". Are there any CCTVs outside the terminal buildings?. According to my mother, demand for "chai/pani" occurs outside the vicinity of the airport buildings once their job/task is completed.
- Dedicated zonal officers working 24/7 for assisting the passengers personally. How do we recognise them?
- Are all the porters issued with their "bona-fide" name/lapel badges to help in their recognition?
- 24/7 helpline/airport contact centre is most welcome, but are they just a auto-messenger service, or are they manned 24/7 so that a prompt action can be taken, and are the passengers fully informed of such facility?
Mohindra Master
By email
