Having direct flights to India is an excellent suggestion but poor execution by selecting Air India. Why? Because Air India is NOT FIT for its purpose. Poor Service, Non existence of customer service, Not reliable – time wise, Poor communication with passengers when delays/cancellation for whatever reason, Staff – not helpful/polite. Recent examples from AV: Lizard in food (nightmare for vegetarian passengers), Air India pilot with bogus qualification, Plane delayed when staff does not turn up in time.
Air India is mainly for Indians and NOT suitable for British Indians as we expect: Good Customer Service, Reliable – timely service, Clean, Communication with passengers when delay/re-schedule/cancellation and Helpful polite staff.
As we are British Indian our requirements are mostly met by British Airways/Virgin Airways, so we should petition or write letters to British Airways/Virgin Airways for Direct flights to Ahmedabad from London. Only other Indian Airline that closely matches them is Jet Airways.
CB and his team MUST inform their readers regarding Air India’s poor service as it is definitely not suitable for the elderly, pregnant women and those with young children.
CB is so involved in this saga it is very hard to take step back unless CB convinces Air India to improve their service standard immediately and ONLY THEN operate Direct Flights from London/Ahmedabad.
K Bhudia
Wembley
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The national airline of a country by rule has the first right to start a direct flight, followed by other private airlines. Hence the mention of Air India.
- AV Editorial
