We appreciate letters that deal with our problems, inform and educate readers on matters that affect us most, especially elderly and disable people. Dineshbhai’s letter in last week’s AV “Making money out of misery” falls in this category, especially as winter is looming upon us, heating bills going through the roof. It seems every kleptomania business is out to make money by any means, legal or illegal. One has to fight tooth and nail to get right deal, spend hours on telephone.
But not everyone has time, patience or knowledge to take on these merchants of misery. They suffer in silence; pay up whatever charges are levied upon. Even educated, well informed people have to involve their luminary MPs if they meet brick wall, who are able and willing to help on most part.
Multifarious businesses like Telephone, energy, mobile, councils and subscription TV fall into this category. Recently we had problem with “Stair Lift” (SL) which needed servicing and new batteries. Engineer convinced us we need new one as this would pack-up soon.
We paid deposit, wisely by “Credit Card” with 14 day cooling off period which is mandatory. We soon realized that there was nothing wrong with our SL, cancelled agreement. But it was odyssey to get refund until we threatened to inform “Credit Card Company” who would refund money without much hassle. Let us have more such letters that help and educate readers.
Kumudini Valambia
Via Email
